We not only provide laptop and computer repairs in Sheffield. We also provide Maintenance contracts.
Many small businesses take the “lets do it ourselves” approach to computer systems….
Hired a new person? No problem just wheel down to the friendly computer super center and wait in line behind the sweet grandmother purchasing her very first computer system. After viewing pictures of her grandkids you finally make it to the checkout with your on-sale-heck-of-a-deal-made-in-who-knows-where desktop computer.
Spend few hours setting it up only to discover that the network switch has no free connections left. So its back to the super center to get a new switch. Naturally, they don’t carry the size switch you need, so you walk out with a purchase large enough to run 3 offices your size.
After lunch, you discover the unique joys of running category 5 cables to your new desktop computer. This is usually the time that you discover that the new computer has stage fright and won’t talk to the network, printer or internet – so you break down and call a computer tech that charges you £150 to put a new connector on a cable or informs you that the parts are not compatible.
With a computer system maintenance contract, you can avoid these problems and keep focused on what really matters – running your small business. Andrea Computer Consultancy Company specializes in serving the needs of small business.
We tailor the computer maintenance contract to meet your individual businesses needs. Whether it's one computer or 50, we provide your business with a single contact for hardware upgrades, network cabling, system compatibility, software consulting, system design website design and installation and we can even uncover the mysteries of why your assistent’s computer seems slow.
So how does it work ?
Simple really – 4 steps
A meeting with you to discuss what service you would like and any problems you're having with your current system.
A site survey and audit.
We'll submit a quotation for your contract within 24 hours.
Terms are agreed and the contract starts.
Supplier and customer must:
agree on the basis of the contract document
document in detail the components of the systems that are to be maintained
set out the service levels for each component (or the systems)
define roles and responsibilities of the parties to the agreement
agree on pricing and payment
set out how the agreement will be managed and administered.
Hardware contracts
Remedial maintenance - to correct faults and return the system to operation in the event a hardware, system software or network component of the system fails;
Preventative maintenance - to undertake scheduled maintenance tasks to keep the hardware and/or system software in good operating condition.
Software contracts
Our software maintenace contracts help you to save money when you are constantly updating your website. For a fixed monthly fee we will do these changes for you thus saving you cost of hiring website developer each time.
We offer a choice of 4 and 8 hour guaranteed response times as standard but will assess each case individually to provide you with the best quality of service we can offer.
